FAQ's

Frequently Asked Questions

How can I get a quotation?

To get an accurate quotation, visit the design and buy tab and simply choose your options including Quantity and style, your quote will appear underneath. Quotations are ex VAT and delivery is always free. Don’t worry you will not be charged for the order until you have filled in all the payment details and confirmed your order. If you have special requests, struggling with the design page or have a large volume order, just give one of our friendly team a call or email us with details of your order.

Is there a minimum order quantity?

Our minimum order quantity is 50 wristbands, its really not economical to manufacture less and we don’t like charging our lovely customers silly prices!

Are your wristbands silicone and are they safe?

Our silicone wristbands bands are made from 100% silicone, they have been independently and rigorously tested for toxicity and safety. We have certification available to prove it!

How long do I have to wait before my bands are delivered?

Manufacture and delivery time takes around 10 working days. If you have an event or special date you need the bands for then please note this in the comments box at checkout, please note we can’t always guarantee specific dates.  If you are unsure you can email or call one of our friendly team for some advice.

What sizes are available?

For each size you will need to complete a new order by pressing the “continue shopping” button at checkout.

  • Adult 202mm (this is the most common size)
  • Youth, ladies or teens 180mm
  • Nursery Child or toddler 150mm

Can I put my company logo on the band?

Yes, you can. Simply upload your file on the design page. Some logos have lots of colours (which may prove expensive) or may be poor quality, if there is a problem with your logo or artwork we will contact you with help, advice …and a solution before production.

Will the bands look just like the design or artwork proof?

We always do our best to ensure your bands look as close to your artwork proof as possible. Occasionally we may have to make spacing of text or logos compatible with our machinery or printing guidelines, however if the change is significant we will always contact you for approval prior to manufacture.

Please note different computer monitorsor screens may not accurately represent your colour choice depending on their settings. If you have a brand or corporate colour simply let us know the coated pantone colour reference.Just type the the reference code in the box provided. If you have another colour reference e.g. HEX, RGB, or CMYK we can easily convert to pantone for you. Please see terms and conditions.

How many characters or letters fit onto a band?

On an adult band generally around 44, however we can reduce font size to fit more. Readability can be compromised if you put too much on there though!

I don’t want to do my own artwork.

If you’re not computer savvy or you’re unsure about using the online designer, don’t worry just give us a call and we will provide you with a quotation, and a free digital proof based on your design ideas. There is absolutely no obligation to purchase.

If you do choose to go ahead with your order we are more than happy to place the order for you, and take secure payment over the telephone to complete your purchase.

How long does my artwork or digital proof take?

Our designers are super fast and can generally have your artwork to you within 4 hours, however some times of the year are busier than others so please be patient and allow 24hrs.

How do I approve my artwork?

If you use the online designer, you will E-sign your own proof and your bands will go into production on the next working day providing we don’t spot any mistakes on your behalf.

If we send you a digital proof and you are happy with it, simply tick the approval box and the terms and conditions box also.

As soon as we receive your approval we place your order on the manufacturing schedule for the next working day.

Can I choose a different colour than available?

Of course, simply enter your coated pantone reference in the colour reference box.

If you have a different reference e.g. HEX RGB or CMYK just enter the code and we will convert for you and send you a proof to ensure you are happy with the match.
If we are unsure of the reference or number we will contact you.

How do I track my order?

You will be provided with an order number and can call or email us at any time to check on the status of your order. Generally, orders take 10 working days. As soon as your goods have been produced we send out to you with DPD couriers who provide you with a delivery slot on a next day service.

I need to use a purchase order or P/O.

Just insert your Purchase order number in the box provided on the checkout page. The P/O number will appear on the VAT invoice sent to you on dispatch.

Can I pay by cheque?

If you need to pay by cheque just give us a call and we will be happy to help.

You may need to fill out our registration form.

Is VAT added at checkout?

Yes, VAT is added at checkout and will appear on your invoice when you request a printout.

What happens if I’m not happy with my bands when they arrive?

We strive to give the best quality goods and service we possibly can. However, occasionally things can go oops. We deal with any complaints or queries on an individual basis and if things are our fault we do what we can to make you feel happy and valued by replacing, redesigning or refunding.

Can I get trade discount or a discount for bulk ordering?

If you are an on seller and would like to open a trade account, simply email us with details of your request and we will review on an individual basis. Ordering bulk? Or in excess of 10,000 wristbands then yes we are always happy offer very low prices and endeavor to beat competitor’s official quotations both in service and price.

Can I cancel an order?

If your wristbands are not in production (generally 12hrs from online order being placed) just give us a call and we can cancel the order and refund appropriately.

If you have approved your artwork online or via email and your bands are in production then unfortunately you will not be refunded.
If you spot a problem then please ring us or email us immediately.